Staffing Dashboard: Group Texting for Open Needs

Users assigned the Staffing Dashboard - Action Capable role can generate and send group text messages to hospital staff employees when filling open needs.

Group texting allows Staffing Dashboard users to generate and send text notifications to groups of staff members who have elected to receive text alerts when volunteers are needed to fill staffing needs. Group text notifications for staffing needs are generated and sent from the Unscheduled Staff tab on the Resource Assignments window.

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  Note: Total text message length (Shift Information + Comments + STOP Text) cannot exceed 320 characters.

To send a group text message:

1. From the Dashboard home page, click on a shift summary period or a cell that displays a staffing deficit.
2. Click the Unscheduled Staff tab.

3. Click Send SMS.

 

Resource Assignment > Unscheduled Staff Tab with Send SMS Button

 

4. In the Compose Message window, select the message type from the SMS Template drop-down.
   1. Staffing Need - Immediate
   2. Staffing Need - Critical Pay
5. Select the Skill Needed. Skills with a scheduling deficit for the shift summary period are listed.
6. Select the Shift. All shift codes that overlap the shift summary period are listed.
7. Add Comments to provide additional information such as required competencies, incentives, flexible start times, etc. Comments cannot exceed the displayed number of remaining characters.
8. The message being sent, based on the above selections, displays in the preview window.
9. Click Send SMS to send the message to staff members

Example: Compose Message Window

 

Based on the above selections, a list of qualified recipients who have elected to receive text notifications for staffing needs is generated. Staff who have not opted in to receive messages are listed separately for reference.

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  Note: The staff recipient list includes staff from both the home department and associated secondary departments.   

 

The text message includes a unique code (highlighted below).

 

Notified staff members who are interested in filling the need may respond with that code to indicate their availability. Positive responses indicating the staff member is available to fill the need are displayed on the Notifications tab on the Resource Assignments screen. A color-coded badge displays on the tab indicating the number of responses received.

 

Example: Notifications Tab with Responses

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  Important Note: Only responses containing the unique code are displayed on the Notifications tab.

 

On the Notifications tab, staffers can review responses, schedule staff, or deny requests based on specific needs and internal staffing guidelines.

When Schedule is clicked the assignment is automatically created and the staff member is notified of the new assignment.

When Deny is clicked the staff member receives a text message indicating they were not selected to fill the need.

 

Additional information

Employee Text Messaging

Staffing Dashboard - SMS / Text Notifications

 

 

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      Facility Scheduler 3.11.10.0